Refund policy

At Shop Solve For C, we strive to ensure that every item you receive meets our high-quality standards. However, we understand that sometimes issues may arise. Below is our easy-to-understand return policy:

  1. Eligibility:

    • Returns are accepted only for items with manufacturing or printing defects.
    • Any request for return must be made within 14 days of receiving your order.
    • To be eligible for a return, the item must be unused and in the same condition that you received it.

  2. Non-Eligible Items:

    • We do not accept returns for items that do not meet the above eligibility criteria.
    • Items damaged due to customer misuse, mishandling, or normal wear and tear are not eligible for return.

  3. Return Process:

    • If you believe your item has a manufacturing or printing defect, please contact us at [boutique email or phone number] within 14 days of receiving your order.
    • Provide your order number and a clear description of the defect along with supporting photos.
    • Our customer service team will review your request and provide instructions on how to proceed with the return if deemed eligible.

  4. Refund or Replacement:

    • If your return is approved, you may choose between a refund or a replacement for the defective item.
    • Refunds will be issued to the original payment method used for the purchase.
    • Replacements will be sent out as soon as possible, subject to product availability.

  5. Shipping Costs:

    • We will cover the return shipping costs for items with manufacturing or printing defects.
    • Customers are responsible for shipping costs associated with returns for reasons other than manufacturing or printing defects.

  6. Final Notes:

    • Please ensure that all returned items are securely packaged to prevent damage during transit.
    • We reserve the right to refuse any returns that do not meet the eligibility criteria outlined in this policy.

Thank you for shopping with [Boutique Name]. If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to help!



You can always contact us for any return question at hello@shopsolve4c.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopsolve4c.com.